UK DELIVERY

Standard Delivery 

• DELIVERY METHOD - 1st Class
• ORDER WEIGHT - Max. 2kg
• POSTAGE COST - FREE
• TRACK/SIGN - No
• CUT-OFF/DISPATCH TIME - 11am Mon – Fri
• DELIVERY TIME - 1-2 Working Days

WORLDWIDE DELIVERY

Standard Delivery (Orders over £50)

• DELIVERY METHOD - International Standard
• POSTAGE COST - FREE
• TRACK/SIGN - No
• CUT-OFF/DISPATCH TIME - 11am(BST) Mon – Fri
• DELIVERY TIME - 3-7 Working Days Europe 7-21 Working Days Worldwide

Standard Delivery (Orders under £50)

• DELIVERY METHOD - International Standard
• POSTAGE COST - £4.00
• TRACK/SIGN - No
• CUT-OFF/DISPATCH TIME - 11am(BST) Mon – Fri
• DELIVERY TIME - 3-7 Working Days Europe 7-21 Working Days Worldwide

Shipping Countries
1. Royal Mail International Standard – Australia, Austria, Belarus, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, San Marino, Singapore, Spain, Sweden, Switzerland, Turkey and USA.

Dispatch Times

• All orders received before 11am(BST), Monday to Friday (excluding bank holidays) are shipped the same day.
• Orders received after 11am(BST) Friday, Saturday, Sunday and public holidays are shipped the following working day.

Delivery Times

• All First Class Delivery is generally 1-2 working days.
• Special Delivery is guaranteed 1 working day only and will be delivered before 1pm of the following working day.

Bank and Public Holidays

• Royal Mail doesn’t usually deliver or collect on bank and public holidays.
• To check the list of dates when Royal Mail has no collection and delivery, visit this page: https://www.royalmail.com/service-update/bank-holidays

Combined Postage

• If you have placed separate orders on the same day and have not been dispatched yet, we can combine postage and send all your orders together. Kindly contact our customer service team immediately.

Track Your Order

• Tracked, Signed and Tracked & Signed delivery have a tracking number. You can request the tracking number from our customer service team and track it online at: https://www.royalmail.com/track-your-item

Delayed Delivery
For UK orders, if it fails to arrive within 3 working days (next working day for Special Delivery), kindly contact our customer service team.Alternatively, please kindly check the following:

• Is the shipping address in your order details, complete and correct?
• Is the package too big and can’t be inserted in your letterbox?
• Was the package delivered to your neighbour?
• Was a delivery card left at your door?
• Is the package at your local sorting office and needs to be collected?